How it Works
Tell Us What Happened
Use our secure online form to tell us what happened; It takes less than 2 minutes to complete the form. We'll ask you for key details, such as how the loss happened, when it occurred, how much was lost, and which platforms or wallets were involved.
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We charge a one-time flat admin fee of $199 to cover the costs of initial blockchain tracing and case assessment, irrespective of the amount of crypto lost. ​This ensures you receive a clear, professional report on whether recovery is feasible before you spend significant sums with forensic firms or lawyers. If we can recover your crypto during our initial assessment, we will update you, and no additional fee will be charged. If escalation is required, we’ll connect you with trusted and vetted partners who will set their own terms. By keeping our fee fixed and modest, we help you avoid the trap of paying twice for the same work.
Once you submit your details, our experienced team begins a thorough review of your case. We carry out our background checks, which includes verifying wallet addresses, identifying known scam patterns, and, where appropriate, contacting the exchange or platform involved.
Using a combination of specialist in-house tools and trusted blockchain intelligence sources, we prepare a clear report of your case detailing a tracing summary, likelihood of recovery, and recommended next steps. If further information is needed, we'll reach out to you directly using the contact details provided.
Crypto Seeker Starts Seeking
Recovery Stage
Once your case has been pre-qualified, we'll move it into the recovery stage. In some instances, our team may be able to continue the tracing and recovery process directly. Where specialist expertise or legal action is required, we'll refer your case to our panel of trusted partners - including UK-regulated law firms and crypto tracing professionals.
They will evaluate the chances of recovery and contact you directly to outline your options, possible legal routes, and their associated costs. At this point, you'll work directly with our partners. There are no hidden fees from us, and you're under no obligation to proceed with their services.
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