Crypto Seeker is committed to providing a professional, transparent and responsive service. If you are unhappy with any aspect of our service, we want to hear from you so we can put things right.

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1. How to Make a Complaint

You can submit a complaint by emailing us at:

info@cryptoseeker.pro
Subject: “Complaint – [Your Full Name]”

 

Please include:

• Your full name and contact details

• The date you submitted your enquiry or paid the admin fee

• A clear summary of your complaint

• Any relevant supporting documents
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2. How We Handle Complaints

• Acknowledgement: We will acknowledge your complaint within 3 working days.

• Investigation: Your complaint will be reviewed fairly and promptly by a senior member of our team.

• Response: We aim to provide a full response within 10 working days. If more time is needed, we will keep you updated.
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3. Limitations of Our Role

Please note that we are not a legal or tracing firm. Our role is limited to:

• Intake and preliminary assessment of your case, and

• Referring you to appropriate Partners (e.g., lawyers, recovery specialists).
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Any dispute or dissatisfaction with services provided by our partners must be directed to them under their own terms of engagement. We are not responsible for the outcome of third-party services.

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4. Unresolved Complaints

If your complaint is not resolved to your satisfaction, you may request a final review. However, as we are not regulated by a financial authority, no external ombudsman scheme currently applies.

We remain committed to resolving issues promptly and fairly and we do apply well-regarded general consumer best practices and frameworks around our complaints handling.